Neatix

Terms of Service

Last Updated: November 2025
Effective Date: November 2025

These Terms of Service ("Terms") govern your access to and use of Neatix.ai ("Neatix," "the Service," or "the Platform"), an AI-powered analytics automation platform operated by Optu AI, Inc. ("Optu AI," "we," "our," or "us").

By creating an account, accessing, or using Neatix, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Who We Are

Optu AI, Inc.

A Delaware C-Corporation

Contact email: pablo@getqall.com

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract. By using Neatix, you represent and warrant that:

  • You are 18 years of age or older
  • You have the authority to bind the organization you represent (if applicable)
  • All information you provide is accurate and current
  • You will not use the Service for any illegal or unauthorized purpose

3. Account Registration

To use Neatix, you must create an account. You agree to:

  • Provide accurate, complete, and current information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account
  • Not share your account with others

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or illegal activity.

4. What Neatix Does

Neatix provides AI-powered tools to:

  • Monitor Google Analytics 4 (GA4), Google Tag Manager (GTM), and related tracking implementations
  • Diagnose tracking issues and configuration errors
  • Generate automated fix recommendations
  • Apply fixes to your analytics configurations (with your authorization)
  • Provide ongoing monitoring and alerts

Important:

Neatix automates changes to your analytics configurations. While we take care to ensure accuracy, you remain responsible for reviewing and approving all changes before they are applied to production environments.

5. Service Access & OAuth Permissions

To operate, Neatix requires access to your Google Analytics and Google Tag Manager accounts via OAuth. By authorizing Neatix, you grant us permission to:

  • Read your GA4 property configurations and event data
  • Read your GTM container settings, tags, triggers, and variables
  • Write changes to GTM containers when you approve automated fixes
  • Access DebugView and real-time reports for diagnostic purposes

You may revoke these permissions at any time through your Google account settings. However, doing so will prevent Neatix from functioning properly.

6. Your Responsibilities

You agree to:

  • Use Neatix only for lawful purposes and in compliance with all applicable laws
  • Not attempt to reverse engineer, decompile, or extract the source code of Neatix
  • Not use Neatix to transmit malware, viruses, or malicious code
  • Not interfere with or disrupt the Service or servers
  • Not access Neatix through automated means (bots, scrapers) without authorization
  • Not resell, sublicense, or redistribute the Service
  • Comply with Google's Terms of Service and API usage policies
  • Review all automated changes before approving them for production use

7. Billing & Payments

Free Trial

We may offer a free trial period. At the end of the trial, you will be automatically enrolled in a paid subscription unless you cancel beforehand. No credit card is required for the initial diagnostic scan.

Subscription Plans

Neatix is offered on a subscription basis. Pricing and plan details are available at neatix.ai.

  • Subscriptions renew automatically unless canceled
  • Fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice
  • You are responsible for all taxes and fees

Payment Processing

Payments are processed securely through Stripe. We do not store your full payment card details. By subscribing, you authorize us to charge your payment method for all applicable fees.

Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle. You will retain access until then. No refunds will be issued for partial billing periods.

8. Intellectual Property

Our IP

Neatix, including its software, algorithms, AI models, user interface, documentation, and branding, is owned by Optu AI, Inc. and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.

Your Data

You retain all rights to your analytics data, tracking configurations, and related content. By using Neatix, you grant us a limited license to access, process, and analyze this data solely to provide the Service.

Feedback

If you provide us with feedback, suggestions, or ideas, you grant us an unrestricted, perpetual, royalty-free license to use them without obligation to compensate you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, OPTU AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Guarantees that the Service will be error-free, uninterrupted, or secure
  • Guarantees regarding the accuracy, reliability, or completeness of diagnostic results
  • Guarantees that automated fixes will resolve all issues or avoid unintended consequences

You acknowledge that Neatix uses AI and automation, which may produce unexpected results. We strongly recommend testing all changes in a non-production environment before deploying to live systems.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • OPTU AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO OPTU AI IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER
  • WE ARE NOT LIABLE FOR DAMAGES CAUSED BY YOUR MISUSE OF THE SERVICE, FAILURE TO REVIEW CHANGES BEFORE DEPLOYMENT, OR THIRD-PARTY SERVICES (INCLUDING GOOGLE'S APIS)

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Optu AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any changes you authorize Neatix to make to your analytics configurations

12. Termination

We may suspend or terminate your access to Neatix at any time, with or without cause, including for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Abuse of the Service or excessive API usage
  • Requests from law enforcement or regulatory authorities

Upon termination, your access will cease immediately, and we may delete your data after a reasonable retention period. We are not liable for any damages resulting from termination.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of Neatix after the effective date constitutes acceptance of the updated Terms.

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

Arbitration shall take place in Delaware. You waive your right to participate in class actions or class arbitrations.

Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights.

15. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Optu AI regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
  • No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
  • Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms at any time.
  • Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

16. Contact Us

If you have questions about these Terms of Service, contact us:

pablo@getqall.com

By using Neatix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: November 2025

Neatix© 2025 Optu AI, Inc.